Training Course Booking Terms & Conditions

Please ensure that you have read and understood the terms and conditions before submitting a booking. By placing a booking, you will be deemed to have read, understood and accepted them. 

 

BOOKING CONFIRMATION

Once we have processed your booking, we will send you a confirmation email and an invoice. Bookings made less than 30 days prior to the start of the course will require immediate payment. 

 

PAYMENT

Payment should be made within 30 days from the invoice date or at least 30 days prior to the course, whichever is sooner. We reserve the right to reallocate or cancel the place held for the delegate if payments are not received promptly. 

 

ATTENDANCE INSTRUCTIONS

Attendance instructions including course venue details, and course program will be emailed approximately three weeks prior to the start of the course. If you have not received your attendance instructions one week prior to the start of the course, contact Eta Energy Solutions.

 

CANCELLATION POLICY

Should you wish to cancel your course due to unforeseen circumstance and are unable to transfer your booking to another course or date, the following charges will apply:-

  • More than four weeks prior to commencement of course - No Charge
  • Between two to four weeks prior to the course commencement - 50% of the course fees
  • Less than two weeks prior to course commencement - 100% of course fees

All cancellations should be made in writing by email.

Eta Energy Solutions reserves the right to cancel the course up to seven days prior to course commencement date. In such instances, Eta will provide delegates with a full refund of course fees but will not be liable to indemnify delegates for travel or accommodation costs that may be affected. 

 

DELEGATE SUBSTITION

You may substitute a delegate with an alternative on any place booked without incurring any additional costs.  

 

TRANSFERS TO LATER COURSE

If a delegate chooses to transfer their booking to a later course within a year of the course date, the following charges may apply:-

  • More than four weeks prior to commencement of course - No Charge
  • Between two to four weeks prior to the course commencement - 25% of the course fees
  • Less than two weeks prior to course commencement - 50% of course fees

Transfers can only be used once. If a transfer is later cancelled or the delegate fails to attend, the full course fee remains payable. The choice of revised date & course must be specified at the time of the transfer.

 

NON-ATTENDANCE

If you fail to attend the course without prior notification, the full course fee remains payable and no transfer or substitution will be permitted.

 

FEES & TAXES

All fees on our website are current at the time of publishing and include VAT. All course fees are subject to the current VAT charges. 

Eta Energy Solutions reserves the right to refuse admission of delegates if payment has not been received prior to attending the course. All our fees are inclusive of course materials and refreshments but exclude accommodation, transpiration and meal costs.